Privacy Policy | Ridgeway Wellness

1. About This Policy

Ridgeway Wellness Pty Ltd (ABN 54 782 391 046) ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.

By accessing https://restorewipe.world/ or submitting an order or enquiry form, you acknowledge that you have read and understood this policy.

2. What Personal Information We Collect

We may collect the following categories of personal information:

Identity data: full name
Contact data: telephone number, email address, postal/delivery address
Transaction data: order details, product SKU, price
Technical data: IP address, browser type and version, device type, pages visited, time and date of visit, referring URL, cookie identifiers
Marketing & communications data: preferences in receiving information from us and your communication preferences
UTM and tracking parameters: utm_source, utm_medium, utm_campaign, utm_content, utm_term, gclid (where present in the URL when you arrive on our site)

We do not collect sensitive information (as defined in the Privacy Act) such as health information, racial or ethnic origin, or financial account credentials.

3. How We Collect Personal Information

We collect personal information:

Directly from you when you complete an order form, contact form, or otherwise interact with this website
Automatically via cookies, web beacons, and similar tracking technologies (see our Cookie Policy)
From third-party analytics and advertising platforms (e.g. Google Analytics, Google Ads) where you have provided consent

4. Why We Collect and Use Personal Information

We collect and use personal information for the following purposes:

To process and fulfil your order and confirm delivery details by telephone
To respond to your enquiries and provide customer support
To comply with our legal obligations under Australian Consumer Law and other applicable legislation
To improve our website content and user experience through analytics (subject to your consent preferences)
To serve relevant advertising (subject to your consent for ad_storage and ad_personalization)
To detect and prevent fraudulent submissions (honeypot field)

Our lawful bases for processing are: performance of a contract (order fulfilment), legitimate interests (fraud prevention, site analytics in aggregate), legal obligation, and consent (advertising cookies and personalisation).

5. Disclosure of Personal Information

We may disclose your personal information to:

Delivery and logistics partners for the purpose of fulfilling your order
Payment processors where applicable
Google LLC (Google Analytics, Google Ads) where you have consented to analytics or advertising cookies - data may be transferred to servers in the United States under Google's standard contractual clauses
Professional advisers including lawyers, auditors, and insurers where necessary
Government or regulatory authorities where required by law

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

6. Overseas Disclosure

Some of our service providers (including Google LLC) are located or store data outside Australia, primarily in the United States. Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure the recipient handles personal information in a manner consistent with the Australian Privacy Principles, including relying on appropriate contractual protections.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are generally retained for seven (7) years to satisfy taxation and consumer law obligations. Website analytics data is subject to the retention settings of the relevant platform (e.g. Google Analytics default retention periods).

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or out-of-date personal information
Withdraw consent for cookie-based tracking (via our cookie banner or browser settings) - this does not affect the lawfulness of processing prior to withdrawal
Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, contact us at privacy@restorewipe.world or by post at 142 Lonsdale Street, Melbourne VIC 3000, Australia.

9. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us in the first instance. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you have the right to complain to the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001

10. Cookies and Consent Mode

We use Google Consent Mode v2. By default, non-essential cookies (including advertising and analytics cookies) are denied until you provide consent via our cookie banner. See our Cookie Policy for full details of the cookies we use and how to manage them.

11. Security

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include HTTPS encryption, access controls, and regular security reviews. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

12. Children

Our website and products are not directed at persons under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

14. Contact Us

For privacy-related enquiries:
Ridgeway Wellness Pty Ltd
142 Lonsdale Street, Melbourne VIC 3000, Australia
Email: privacy@restorewipe.world
Phone: +61 3 9021 4870