Refund & Return Policy

Last updated: 23 July 2026

1. Our Commitment

Ridgeway Wellness Pty Ltd is committed to fair and transparent consumer practices. This Refund and Return Policy is designed to be consistent with the Australian Consumer Law (ACL), contained in Schedule 2 to the Competition and Consumer Act 2010 (Cth), which provides automatic guarantees when you buy goods or services.

Nothing in this policy limits, excludes, or modifies any consumer guarantee or right you have under the ACL that cannot lawfully be excluded.

2. Change of Mind Returns - 14 Days

We offer a 14-day change-of-mind return period from the date of confirmed delivery. To be eligible for a change-of-mind return:

  • You must contact us within 14 calendar days of receiving your order
  • The product must be returned in its original, unopened, and undamaged packaging
  • You are responsible for return postage costs for change-of-mind returns
  • A refund of the product price will be issued once we receive and inspect the returned item

Opened or partially used products are not eligible for change-of-mind returns, unless the product is faulty or does not match its description (see Section 3).

3. Australian Consumer Law Guarantees

Under the ACL, products must be of acceptable quality - that is, safe, durable, free from defects, acceptable in appearance and finish, and fit for purpose. If a product fails to meet a consumer guarantee, you are entitled to a remedy.

For a minor failure, we will offer a repair, replacement, or refund at our discretion. For a major failure (including where the product is unsafe, substantially different from its description, or has a defect that you would not have bought the product knowing about), you are entitled to choose a refund or replacement, and to compensation for any other reasonably foreseeable loss.

In these circumstances, we will cover reasonable return postage costs.

4. Products Not Eligible for Return

The following are not eligible for change-of-mind returns (ACL guarantees still apply where relevant):

  • Opened or used products (except where faulty or misdescribed)
  • Products returned after the 14-day change-of-mind window without a reported fault
  • Products damaged after delivery due to misuse, accident, or failure to follow instructions

5. How to Request a Return

To initiate a return or refund:

  1. Contact us at hello@restorewipe.world or call +61 3 9021 4870 within the applicable return window
  2. Provide your name, order details, and reason for return
  3. We will confirm the return address and provide instructions within 2 business days
  4. Pack the product securely and ship it to the address provided
  5. Once we receive and inspect the item, we will process your refund within 5-10 business days to your original payment method

6. Refund Processing

Approved refunds will be processed within 5-10 business days of us receiving the returned product. Where payment was made on delivery by cash, refund will be issued by bank transfer to an account you specify. We will contact you to arrange this.

We are not responsible for refund processing delays caused by your financial institution.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with photos of the damage or incorrect item. We will arrange a replacement or full refund, including return postage, at no cost to you.

8. Consumer Complaints

If you have a complaint that we are unable to resolve to your satisfaction, you may contact the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au or your state or territory consumer protection agency (e.g. Consumer Affairs Victoria).

9. Contact for Returns

Ridgeway Wellness Pty Ltd
142 Lonsdale Street, Melbourne VIC 3000, Australia
Email: hello@restorewipe.world
Phone: +61 3 9021 4870
Hours: Monday-Friday, 9 am-5 pm AEST